About the Brand
Founded by a seasoned designer who has previously worked with renowned luxury brands in France and Italy, Label U thrives on the robust supply chain of our parent company. With 30 years of expertise in the fashion industry, we boast a mature international supply chain, laying a strong foundation for our brand's success.
Our brand stands out with its unique characteristics derived from years of experience in tailored menswear. We incorporate various menswear tailoring techniques, placing a strong emphasis on detail and fabric quality. Our overall product style is gender-neutral and logo-free, aiming to express a more independent and confident approach to womenswear.
Our greatest advantage lies in our supply chain. With access to numerous global high-end fabric brands and intelligent production lines, we can complete production within a remarkable 7-day timeframe. Regardless of order quantity, we can meet the demands of buyers promptly. Our ability to swiftly respond to market trends and demands allows us to rapidly design, sample, and produce, delivering a fresh fashion experience to our customers.
FAQ
Ordering
How can I place an order?
- You can directly purchase individual products on our website by adding them to your shopping cart and proceeding to checkout, just like any other online shopping website.
- For buyers and fashion showrooms, you can contact us through the form on the contact page to inquire about placing a small batch order. Let us know your requirements, and we can provide you an product linesheet with detail price.
Can I modify or cancel my order?
If you have changed your mind about your order after you have placed it, we kindly ask that you contact us as soon as possible using the online customer service or email info@label-u.com to inform us.
Shipping
How are products shipped?
- For products purchased on our website, we use UPS or DHL for international shipping, and all products are shipped free of charge.
- For small batch orders, based on the weight of your goods, we will provide you with a detailed shipping cost breakdown and international customs clearance fees before shipping.
Return and Repair
Product Return and Exchange Policy:
For products purchased on our e-commerce website, we offer support for size exchanges within 7 days of receiving the order. We apologize but currently do not support returns for non-defective items.
Small Batch Order Return and Exchange Policy:
For small batch orders, we provide support for product repairs in case of quality issues. Additional shipping costs may need to be borne by you.
You can also contact us through our Contact Form.
Please note that orders that have already been processed cannot be changed or cancelled and must be returned.
Payment
- For e-commerce products, we support payment through PayPal, which can be linked to any of your credit cards.
- For small batch orders, you can choose to make a wire transfer to our company account or use the exclusive product category link on our website that corresponds to your specific order.